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Webshop delivery

Delivery of products is possible within the territory of the Republic of Croatia or outside the Republic of Croatia and it is also possible to take over the products in the exhibition hall at 84 Antuna Gustava Matoša Street, Kutina.

The price of delivery is not included in the product price and it is charged separately:

  • For all products with shipping address in the Republic of Croatia ( free delivery )
  • For all products with shipping address in Slovenia, Bosnia and Herzegovina, Serbia and Montenegro ( 15 €)
  • For all products with shipping address in the EU ( 20 €)
  • For all products with shipping address outside the EU ( 25 € )
  • For orders over 1,500,00 HRK or 200 € ( free delivery )

For customers who have permanent or temporary residence or headquarters outside the Republic of Croatia and they pay in a currency other than Croatian currency, the amount of money which will be charged from the user’s credit card, is obtained through the conversion rates from Euro to Croatian kuna according to the current exchange rate of the Croatian National Bank.

Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (VAT or the like) in the country to which the goods are delivered. The customer assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.

After TARA fashion confirms an order, within 48 hours (if an order is placed on non-working days) the delivery period starts and the purchased products shall be delivered to the User within the following deadlines:

  • Within 2 working days in the Republic of Croatia
  • 3-5 working days in the EU
  • 5-10 working days outside the EU

Tara fashion does not take responsibility for a delay in delivery outside the European Union. Also, Tara fashion will not take responsibility for a delay in delivery that is not in the competence of Tara Fashion.

Delivery delays are possible during national holidays and sales.

The products will be delivered to the delivery address specified when ordering.

If delivery of the product will not be possible due to incorrect personal information of customer that he/she entered when registering or buying as unregistered user (guest user) TARA fashion is not required to bear the cost of re-delivery.

The customer shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the customer confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.

If the customer refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact TARA fashion by electronic mail within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, TARA fashion undertakes to perform a new delivery within the prescribed delivery period on request of the User if a product concerned is available on stock with TARA fashion, or TARA fashion shall make a refund, according to the request of the customer.

If the User does not take over the product or refuses to take over the product without a justified reason or refuses to fill out the forms, TARA fashion reserves the right to demand compensation of the expenses incurred.